Shipping policy
At Sansri Leathers, we work to get your leather accessories from our store to your doorstep with care. This policy explains where we deliver, how orders are prepared, when you can expect your parcel and how to follow its progress.
1. Where We Deliver
We currently accept orders for delivery within India. Delivery availability depends on the serviceability of the address entered at checkout.
Please provide your complete shipping address, PIN code and a working mobile number when placing an order. Accurate details help our delivery partners locate you and reduce avoidable delivery problems.
2. Order Processing and Dispatch
Once your order has been placed, our team prepares it for shipment.
Orders generally require 1–2 business days for processing and dispatch. Business days exclude Sundays and applicable public holidays.
The time required to prepare an order may vary if we need to verify order details or resolve an issue with the information provided.
Dispatch time refers to the period before the parcel is handed over for delivery. It is separate from the time taken to reach your address.
3. Estimated Delivery Time
After dispatch, your parcel generally takes 3–7 business days to reach its destination.
Delivery times may differ depending on your location, courier service availability, weather conditions, transportation disruptions and other circumstances beyond our control.
The stated timeframe is an estimate rather than a guaranteed delivery date. Remote destinations and unexpected courier delays may require additional time.
4. Shipping Charges and Free Delivery
We offer free shipping on eligible orders with a merchandise value above ₹249, subject to the applicable conditions displayed at checkout.
For orders that do not qualify for free shipping, the applicable delivery charge will be shown during checkout before you complete your purchase.
Please review the final order summary to confirm the shipping amount and total payable.
5. Cash on Delivery (COD)
Cash on Delivery is available subject to the options offered at checkout.
For orders below ₹249, a ₹29 COD charge applies when Cash on Delivery is selected.
Please check the final amount shown at checkout before placing your order. The amount payable to the delivery partner will be the COD amount confirmed for your purchase.
6. Shipment Tracking
Once your order has been dispatched, shipment tracking information may be shared through SMS, email or WhatsApp, depending on the notification services enabled for your order.
You can use the tracking link to check the latest shipment status and follow your parcel's progress.
Tracking information may take some time to appear after dispatch. If you have not received tracking details or need help understanding a shipment update, contact our support team with your order number.
7. Delivery Attempts and Incorrect Address Details
Please ensure that your address, PIN code and contact number are correct before submitting your order.
If a delivery attempt is unsuccessful, the courier may follow its applicable procedures for another attempt or return the parcel to the sender.
If you notice an error in your address after ordering, contact us as soon as possible. We cannot guarantee that address changes will be possible once an order has been processed or dispatched.
8. Delayed or Undelivered Shipments
Although we work to dispatch orders promptly, delivery may occasionally take longer than expected.
If your tracking information shows an unusual delay or your parcel has not arrived within the estimated delivery period, contact us with your order number and tracking details.
We will review the available information and help you understand the next steps.
9. Incorrect, Damaged or Missing Products
Please check your parcel and its contents after delivery.
If you receive an incorrect item, notice damage or find that an item is missing from your order, contact us promptly with your order number and a description of the issue. Photographs or videos may help us investigate.
We will review the information and explain the appropriate resolution in accordance with our Return and Refund Policy and applicable consumer protection laws.
10. Contact Us
For questions about shipping, tracking, delivery delays or order status, please contact Sansri Leathers.
Email: info@sansri.shop
Phone: +91 99401 20154
Address: No. 4, Phase II, SIDCO Industrial Estate, SIPCOT, Ranipet, Tamil Nadu – 632403, India.
Please include your order number when contacting us so that we can identify your shipment and assist you more efficiently.
11. Policy Updates
We may revise our shipping procedures as our business operations or delivery arrangements change. Any updated version will be published on this page.
Customers should refer to the shipping conditions displayed at checkout for the charges and delivery options applicable to their order. This policy does not limit any rights available under applicable law.